Your First Visit
To make an appointment at Physical Therapy, simply call our friendly administration staff on (02) 4225 9916, or email us at firstname.lastname@example.org. Alternatively, you can drop into our practice at 60 Rosemont Street, Wollongong NSW.
Look for the big green building on the corner of Crown and Rosemont Street, across the road from the Wollongong Ambulance Station and Tony's Chicken Shop.
Unlike most physiotherapy practices, Physical Therapy has its own parking lot. We have 20 off-street car spaces directly in front of our building. Included within this car park are two designated disability car spaces for those who require considerate parking.
Straight out the front of the practice
Premier Buses – Princes Highway Bus Route, Numbers 31, 33, 34, 35, 36, 39, 57
Premier Illawarra - Timetables
10 minutes walk up Crown street from Wollongong Station
Keira Street, Wollongong (Closest Taxi Rank)
On your Arrival
When you arrive you will be greeted by a member of our administration team and guided through some simple paperwork. This paperwork provides us with basic personal details that will assist us in communicating with you throughout your care. Your personal details will remain secure and protected within our encrypted data base, and will only be accessed by your physiotherapist and and our administration team. Staff of Physical Therapy abide by the Privacy of Information Act and are committed to protecting your identity and personal details.
We ask that you arrive 5 or 10 minutes early for your first appointment. It gives you a chance to fill out the forms and catch your breath if you have been rushing from the car.
Meeting your Physiotherapist
Your Physiotherapist will greet you in the waiting room and take you through to the treatment area. Initial consultations are conducted in one of our private treatment suites; this is to ensure you feel comfortable relating your experiences in privacy and confidentiality. On future visits you may be happy to undergo therapy in our open treatment room; this will be offered to you next consultation. Both options of treatment area are available to you at your discretion, and you may discuss your preferences with your physiotherapist. Again, we consider your privacy to be of paramount importance, and we will only release information about you and your condition to other health practitioners or specialists with your approval.
Discussing your injury
We will listen to your explanation of your concerns and reasons for seeking a Physiotherapy assessment. We will ask you specific questions about your injury to understand it thoroughly. We want to know what you expect from us and how we can help you. We will view any investigations or reports that relate to your injury, so please bring them along; X-rays, CT scans, MRI scans and bone scans can be very helpful in providing the correct diagnosis and devising an appropriate treatment strategy. If you have not had any investigations relating to your current injury, your physiotherapist will make an appropriate referral if required.
After gathering your injury information, your physiotherapist will then assess you. Depending on why you have come to us, it may mean some simple movements, followed by us feeling or gently resisting the movement in your particular area of concern. Assessments will vary considerably from person to person. The physical assessment is a process of deduction where the results from one particular test will guide what we do next. By the end of this assessment we will usually have a good idea of what is causing your problem, and what we need to do together to alleviate your symptoms and fix the problem.
Understanding your injury
Next, we explain to you what is (and isn't) wrong. We give you a diagnosis and recommend a course of action which, in most cases, will involve some manual therapy treatment from us and some exercise for you to do at home. We discuss the plan with you; we don't just tell you what to do. As physiotherapists, we respect that you also have a good idea of what your body responds to. We will also give you an idea of how much treatment is required, and how long your recovery might take.
We then implement the treatment and develop an exercise program for you (if required).
'Hands on’ treatment may include massage, soft tissue release, mobilization, manipulation or any of the many other techniques we utilise. At the end of the session we will be clear about our recommendation for further treatment and what you can do to aid your own recovery. Sometimes it will be necessary for you to temporarily limit some of your activities during your recovery.
We have some very informative handouts for many injuries and conditions. Your physio may provide you with a handout to assist your understanding of your injury and the treatment required. This is usually more helpful than general internet searches, which can be misleading if you have limited medical knowledge. We also usually print pictures of the exercises we have recommended, and provide clear instruction with regard to how much to do and how often.
With regard to future sessions, everyone is different; some may not need further treatment while some may need a series of sessions. We will advise you as to what might be required after your initial consultation.
Follow Up Care
Patients sometimes remember information that may be pertinent to their injury or care after they go home from their first treatment. If this happens, we encourage you to telephone us or email us, particularly if you have concerns about your condition. Your physiotherapist may not be available to take your call at the time you ring, but your call will be returned on the same day. We allocate time each day for returning calls, and your physiotherapist will always be happy to speak to you.
Please bring any X-Rays, CT scans, MRIs or other investigations that might be relevant to your condition. If scans are not available, then please bring the report if you have it.
If you have problems related to walking or sport, then please bring in your runners or boots for us to look at. If you wear orthotics in your shoes, or have done so in the past, bring these in just in case.
We like to know who your local doctor is, as well as any specialists whose care you may be under. You don’t require a doctor’s referral to see us, but if you do have one, bring it along. We like to communicate with your doctor, particularly if they have provided a referral. A brief outline in the form of a letter is usually sent to the referring doctor that outlines your presentation, a diagnosis and a treatment plan. Your doctor appreciates acknowledgement of their referral and having confidence in the care you are receiving.
If your injury is a Work-Cover claim, please bring your claim number with you on your first consultation. If you do not have a claim number but intend to get one, please advise our administration team when you arrive.
Your modesty is always assured. The best clothing to wear is loose-fitting, with an elastic waist if your physiotherapist needs to look at your back. If we'll be looking at your knee, then shorts are best. For a lower back conditions, tights or shorts are good provided you have an elastic waist. For a neck condition we may provide you with a gown which ties up at the back in order for you to remove an outer garment. You will be given privacy to change, and we ask that all our female clients with neck conditions place a gown on. Bras can be left on under the gowns without affecting our ability to treat your neck or back properly. We are very conscious to cover exposed skin with towels and you will never feel like you are uncomfortably exposed during your treatment session. Most people find that they are wearing more during the session than when they walked in.
If you are coming straight from work and you don’t have shorts or appropriate clothes, don’t worry: we will use gowns and towels to ensure that you are appropriately covered. If you prefer to shower prior to treatment, facilities are available and towels are provided.